Team Relationship Management (TRM) is an approach to improving team effectiveness, engagement, and wellbeing by developing strong, trusting relationships. The design of the TRM architecture has three elements:
Using feedback and data analysis about key team member relationships, TRM enables team leaders to understand and influence critical team processes and behaviors.
The TRM concept originated at the intersection of human motivation, employee engagement, and team effectiveness. At its core is the practice of understanding people's experiences versus their expectations. Disparities between people's experiences and expectations harm relationships and diminish performance. Consistently addressing and closing relationship gaps builds the trust that spurs engagement, performance, and satisfaction.
— Alexandra N. 25, UX Designer
— Scott H. 34, Project Lead.
Xmetryx TRM™ combines brain science, behavioral science, and insights into the art of coaching team relationships. It is the dynamic between expectation (the circumstances that form a baseline psychological contract) and experience (the contextual and psychological factors that determine need satisfaction and meaningfulness), that predict the strength and course of relationships.
Xmetryx Radar provides leaders tools to measure and map experience-expectation gaps and track the results of efforts to close them.
The research foundation underlying Xmetryx TRM is broad and deep. It is built upon the four pillars of: Self-Determination Theory (Deci & Ryan, 1985); Engagement Theory (Kahn, 1990); Expectancy Disconfirmation Theory (Oliver, 1977, 1980); and Psychological Contract Theory (Rousseau, 1989).
For more information about Self-Determination Theory, Engagement Theory, Expectancy Disconfirmation Theory, or Psychological Contract Theory, we highly recommend the following references: